The General Authority of Civil Aviation in Saudi Arabia has reported a 41% decrease in air passenger complaints to 950 in October, compared to the previous month.
The authority received 1,626 and 1,442 complaints in September and August, respectively.
However, complaints in October increased by 16% compared to the same period last year, with 812 complaints filed.
According to the report, flynas, the low-cost airline received the fewest complaints per 100,000 travellers, with 27 complaints and a 100% timely handling rate.
Saudia, on the other hand, ranked second with 27 complaints per 100,000 travellers and a 99% resolution rate.
Flyadeal ranked third with 49 complaints per 100,000 passengers and an 86% timely resolution rate. In August, the most common grievances were regarding flights, baggage services, and tickets.
Among international airports handling over 6 million passengers yearly, King Abdulaziz International Airport in Jeddah had the lowest complaint rate of 1% per 100,000 passengers.
For domestic airports, Qaisumah had the lowest rate of 4% per 100,000 travellers. The General Authority of Civil Aviation (GACA) releases a monthly report to keep passengers informed about the performance of air transport providers and airports.
The goal is to help passengers make informed choices and increase transparency in the aviation sector in the Kingdom.
According to a report released by GACA on November 16th, KAIA had the best overall performance among terminals in the Kingdom during October.
The report stated that Jeddah airport ranked first in the category of international gateways, serving more than 15 million passengers annually, with a compliance rate of 91%.
Improving the aviation sector is essential for the Kingdom to achieve its goal of becoming a global business and tourism hub as outlined in Vision 2030.
The National Aviation Strategy aims to increase air connectivity to 250 destinations, serve 330 million passengers, and double air cargo capacity to 4.5 million tons by 2030.