Sajaya Medical Care Services is a success story in Saudi Arabia’s healthcare, where cutting-edge technology seamlessly blends with compassionate and personalised care.
Established in 2020, Sajaya Medical Care Services has embarked on an ambitious journey to transform the Kingdom’s healthcare scenario. With a USD 120 million investment over two years, Sajaya has become a healthcare provider that has moved toward a future where quality, efficiency, and patient well-being are paramount.
“When we redefined the concept of preventive care in the Kingdom of Health we’ve built, at Sajaya, we shaped the story of achievements and endless aspirations. We are not just a medical facility; rather, we represent an ambitious vision for healthcare in the Kingdom, embodied in achieving key goals like Saudi Vision 2030, which grows and evolves with our progress,” Sajaya told Global Business Outlook (GBO).
Sajaya aims to provide first-class medical services, adhering to the highest quality standards, with an annual target of 40,000 patient visits. Sajaya’s comprehensive service offerings include a highly specialised diagnostic network, and professional and specialised home care. Sajaya’s rapid expansion is evident with the completion of two new branches in 2023, supported by numerous contracts and a growing workforce.
Driven by values like trust, innovation, impact, and care, Sajaya is committed to revolutionising healthcare in Saudi Arabia and empowering patients through advanced technology and lifestyle medicine. It is re-energising local healthcare, partnering with international experts to bring world-class services directly to communities across the Kingdom.
“We believe in the importance of prevention and early diagnosis as the foundation of robust health. Thus, we strive to provide comprehensive healthcare through a 360-degree approach that combines traditional and modern treatments, leveraging the latest technologies and profound medical expertise, along with personalised care for each patient who relies on us,” the healthcare facility added.
Sajaya’s vision and mission
Since its formation in 2020, Sajaya has been steadily building up a solid foundation in medical care services, demonstrating an exquisite standard of service.
“Today we build on our success by extending our scope of service to include diagnostic as well as preventive health screening tests, targeting new heights by maintaining our renowned Level of service tackling critical cases in the fields of genetics lifestyle, premarital, sexology, cardiovascular, mental health, and many others. We have our lead with cutting-edge technologies that we have introduced and consolidated to maximise the effect of pinpointing the potential physiological causes for a wide range of medical conditions,” Sajaya continued.
Now what has been the secret recipe behind the success story? It is Sajaya’s vision, that puts them as the guiding force in revolutionising the Kingdom’s healthcare sector, by empowering clients with the latest medical technologies and lifestyle medicine.
Global Business Outlook caught up with Dr. Kamel AlDosari, Sajaya CEO, who shared his views about the success of the healthcare facility and its vision.
He said, “We aim to move beyond traditional healthcare models, embracing a holistic and proactive approach to patient well-being. This vision is driven by a deep commitment to innovation and a belief in the power of technology to transform patient care. Our vision is not merely about providing healthcare services; it’s about creating a seamless and positive experience that empowers individuals to take control of their health.”
“Our mission is equally ambitious: to provide unparallelled healthcare excellence by delivering the highest quality medical services and smart solutions. This means continually striving for improvement through efficient technology and secure data management systems. We’re committed to personalised care, ensuring that each patient receives the attention and treatment plan best suited to their individual needs. Our mission isn’t just about treating illnesses; it’s about empowering individuals to live healthier, more fulfilling lives through proactive and personalised care,” Dr. Kamel AlDosari added.
This combination of technological advancements and a human-centric philosophy has defined Sajaya’s approach to transforming healthcare and delivering exceptional experiences, as it keeps on investing in the latest technologies and devices in the field of diagnostic laboratory tests, as well as diagnostic imaging tests, to achieve the highest levels of quality and international accreditation.
Top-notch innovation
Dr. Kamel AlDosari told GBO, “At Sajaya, we are leading a new era of innovative and patient-centric care in Saudi Arabia where advanced technology enhances both the quality and accessibility of care.”
This innovative approach has been evident in several key areas like “Advanced Diagnostics Network,” where Sajaya has strategically designed a comprehensive diagnostics network to provide comprehensive and timely results, enhancing diagnostic capabilities and fostering early interventions. This network comprises three key components: Luxury Care Centres (LCCs) offering advanced medical imaging such as PET-CT and SPECT-CT scans; Care Centres (CCs) providing routine lab and radiology services (CT, MRI, and ultrasound); and a robust home healthcare network (HHC) ensuring convenient access to care. This layered approach not only streamlines the diagnostic process but also ensures patients receive the appropriate level of care.
Recognising the need for focused expertise, Sajaya offers a wide range of specialised and subspecialised clinics catering to diverse healthcare needs. These include, but are not limited to, cardiology, neurology, pain management, sleep clinics, and endocrinology and obesity management. Each clinic has a team of highly trained specialists equipped with advanced technology to diagnose and treat specific conditions effectively, while providing personalised care.
“At Sajaya, technology is integral to enhancing the quality and efficiency of care. Our digital capabilities enable us to deliver the most effective outcomes, utilising the latest technology in laboratory services (heavy elements testing, anatomic pathology, clinical chemistry, immunology and more). In radiology, we use the latest technologies such as MRI, CT, PET-CT, and SPECT-CT, ensuring accurate diagnoses and efficient treatments. Our computerised systems ensure secure data management and facilitate seamless communication between healthcare providers and patients, streamlining the overall healthcare process,” Dr. AlDosari noted.
Since 2020, the facility has remained at the forefront of integrating cutting-edge technology to enhance diagnostic precision and efficiency. For radiation-based imaging, Sajaya utilises dose monitoring sensors that adjust radiation levels according to the body part and patient profile. This is particularly vital for paediatric and elderly patients, minimising unnecessary exposure.
“The bone mineral density (BMD) technology which is highly sensitive to changes, as small as 10 grams, offers a nuanced view of body composition, crucial for personalised nutrition plans. Sajaya has also integrated MRI screens made of pure silicon, initially developed for brain activity research, now repurposed to alleviate claustrophobia during scans, improving patient comfort. The use of PET scans and amyloid imaging for early Alzheimer’s detection, and CT scans with calcium scoring for preventative cardiology measures, further exemplify Sajaya’s commitment to advanced, preventative diagnostics,” the CEO explained.
Take the radiology department for example, that provides more than a state-of-the-art, accurate and comprehensive diagnosis, by using the latest radiological technologies, such as magnetic resonance imaging (MRI) and computed tomography (CT) scanning, aiding in the precise and effective identification and diagnosis of various medical conditions and diseases. Mammography, SPECT-CT scan, angiography, ultrasound, bone mineral density (BMD) test: Name any radiology-base diagnosis method, Sajaya Medical is ready with its solutions.
Sajaya also offers advanced and comprehensive laboratory services, including blood and urine tests, genetic testing, and several other tests that aid in providing accurate diagnosis and effective treatment for patients. All complex services like heavy elements testing, anatomic pathology and cytopathology, haematology and coagulation, microbiology, clinical chemistry and cytogenetics, immunology, molecular pathology and special chemistry get done under one roof.
“Sajaya’s 360 Clinic represents a revolutionary approach to preventive medicine. This integrated model combines advanced technology (radiology, laboratory testing, genetic mapping, PET scans) with personalised lifestyle medicine, including tailored nutrition plans, physiotherapy, and oxygen therapy. By considering the whole person – their lifestyle, genetics, and medical history – Sajaya’s 360 Clinic proactively addresses health risks, rather than just reacting to existing problems,” Dr. AlDosari noted.
Talking about these specialised clinics, Sajaya aspires to be the leading force in Saudi Arabia, when it comes to providing exceptional healthcare that assists patients in adopting a healthy lifestyle tailored to their needs. The venture’s dedicated team of physicians and staff works diligently and with dedication to deliver the highest level of service, ensuring effective outcomes that help the patients achieve their health goals, covering basics like nutrition, sleep cycle and pain management, apart from providing specialised services like intervention radiology, neurology, endocrinology and obesity clinic and cardiology.
Enhancing patient experience significantly relies on Sajaya’s facility design. The open-space clinic design, incorporating natural sunlight, indoor greenery, and water features, creates a calming environment conducive to positive patient interaction.
“Our centralised layout—placing radiology and lab services along a single corridor—optimises workflow and minimises wait times. This careful attention to detail extends beyond the physical space; Sajaya’s commitment to personalised care ensures each patient receives tailored treatment plans and support, reflecting their unique needs and preferences. The extension of healthcare services to home care, with online clinic options, exemplifies a commitment to convenience and accessibility,” Dr. AlDosari continued.
In essence, Sajaya’s innovative practices are not simply about adopting new technologies but fundamentally reimagining the healthcare experience. Through a holistic, patient-centric model, Sajaya sets a new standard for preventative care and personalised medicine in Saudi Arabia.
Sajaya’s “360 Clinic Services” offer comprehensive healthcare that addresses all aspects of human health, whether physical or psychological, supported by distinguished health experts and modern medical technologies, striving to achieve the highest levels of healthcare by focusing on prevention and comprehensive treatment.
Patient-centric care
“At Sajaya Medical Care Services, the patient is at the heart of everything we do. Our patient-centric approach isn’t just a philosophy; it’s the driving force behind every decision we make. This commitment translates into several key aspects of our service,” Dr. AlDosari noted, as he added, “We understand that every patient is unique, with distinct needs and preferences. Therefore, our team develops individualised care plans, taking into account medical history, lifestyle, and personal goals. This personalised approach ensures the most effective and tailored treatment.”
Sajaya strives to create a seamless and stress-free experience for every patient, from the moment they book an appointment to their final follow-up visit. This commitment to a seamless experience includes: user-friendly online scheduling and communication tools; a comfortable and relaxing clinic environment designed to reduce anxiety; prompt and efficient service; and clear, easy-to-understand explanations of procedures and treatment plans. The centralised layout of Sajaya’s facilities, placing key services in close proximity, further optimises workflow and patient flow, minimising wait times.
“Our team is comprised of highly trained and compassionate medical professionals who are dedicated to providing the highest standard of patient care. We believe that excellent medical care goes hand-in-hand with compassionate service. Our staff members take the time to listen to their patients’ concerns, answer their questions, and offer support throughout their healthcare journey. We foster an environment of empathy and understanding, treating each patient with the dignity and respect they deserve,” Dr. AlDosari told GBO.
“Sajaya’s commitment to patient well-being extends beyond individual consultations and treatment. Our proactive approach to preventive healthcare, evident in the 360 Clinic, focuses on proactive preventive healthcare and allows us to address potential health issues before they become major problems. Our home healthcare services provide convenient and comfortable care for patients who are unable to visit our facilities, emphasising accessibility and convenience,” he added.
On the “Health Lifestyle Medicine” front, Sajaya provides tailored programmes for disease prevention and enhancement of life quality and its standards, by focusing on proper nutrition, suitable physical exercises, and positive health habits, aiming to achieve comprehensive health and well-being.
An expanding envelope of services
Sajaya also offers specialised home care services for patients and the elderly (along with new mothers and their babies) who require special care and meticulous medical supervision. This includes nursing care, physical therapy, and psychological and social support, to ensure an improvement in their health.
Sajaya’s comprehensive and integrated health packages have been carefully designed to align with the patients’ lifestyle, to assist them in enjoying better health and longevity. These packages are crafted by a team of top doctors and experienced specialists in the field of preventive medicine to facilitate early detection and prevention of diseases, thereby enhancing the overall quality of life.
For example, the “Oxygen Cell Regeneration” method, aids in promoting health and well-being, ensuring the inhalation of pure oxygen in a closed environment. It improves the nutrition of surrounding tissues and stimulates the growth of new tissues that work to deliver blood to the body’s affected areas.
Another such game-changing treatment package offered by Sajaya is “Bone Density Screening,” which deals with Osteoporosis treatment. The medical condition is a common one in Saudi Arabia, affecting 50% of women and men over fifty in the Kingdom. The facility harnesses the latest medical technology methods under the supervision of specialised bone consultants with international expertise (including lifestyle specialists) to detect and prevent the disease. These professionals monitor bone density and body curvature, and detect symptoms that may lead to osteoporosis, before drawing up comprehensive therapy and evaluation sessions.
Partnerships and network
Sajaya’s success in redefining Saudi’s medical landscape has also been made possible due to factors like strategic partnerships and a robust network that expands the group’s reach and capabilities across the Kingdom. These collaborations strengthen the venture’s ability to deliver high-quality healthcare services by leveraging the expertise and resources of industry leaders.
Sajaya has formed key partnerships with leading international and national companies, each bringing unique expertise and resources to enhance the quality and breadth of services offered. These partnerships are carefully selected to complement Sajaya’s commitment to technological advancement, patient-centric care, and operational efficiency. Partners such as Siemens Healthiness, Bayer, and KPMG bring their extensive knowledge and experience in medical technology, pharmaceutical solutions, and business consulting respectively, to support Sajaya’s growth and operational excellence, thereby ensuring that the facility remains at the forefront of innovation, bringing best-in-class solutions to its clients.
“A significant partnership with Agility and Bexa focuses on expanding access to breast cancer screening. This collaboration aims to train and certify Saudi female specialists in using Bexa’s innovative, radiation-free breast examination technology, enhancing local expertise and contributing to early detection. The programme targets 100,000 women across Saudi Arabia, signifying a major commitment to addressing women’s health issues,” Dr. AlDosari added.
Sajaya has also signed an agreement with Unilabs, a leading international provider of diagnostic services. This collaboration leverages Unilabs’ extensive expertise in medical diagnostics and Sajaya’s cutting-edge technology in diagnostic labs and imaging. The joint venture focuses on advancing genetic testing and diagnostics, further enhancing Sajaya’s capabilities in preventative medicine and personalised treatment options. This partnership has been explicitly designed to align with the Kingdom’s “Vision 2030” goals of improved healthcare access and quality, apart from signalling a commitment to supporting the development of local expertise within the Saudi healthcare sector.
“These partnerships are not isolated initiatives but rather integrated strategies to enhance Sajaya’s capabilities and broaden its reach. The collaboration with Agility and Bexa focuses on expanding access to essential health services for women, while the partnership with Unilabs elevates Sajaya’s capacity for advanced diagnostics and personalised medicine. This multi-faceted approach underscores Sajaya’s commitment to driving innovation, improving healthcare quality, and meeting the evolving needs of the Saudi population. These partnerships allow Sajaya to integrate global expertise with local innovation, advancing healthcare quality and expanding access to essential services across the Kingdom,” Dr. AlDosari said.
Sajaya Medical Care Services is committed to building a strong presence in Saudi Arabia’s healthcare sector, while executing an ambitious expansion plan to broaden access to high-quality care across the Kingdom. This growth strategy demonstrates a long-term vision focused on exceeding expectations and making a meaningful contribution to the nation’s health objectives in line with “Vision 2030.”
Central to this vision is a planned expansion to over a dozen branches within the next two years. This significant increase in accessible locations will bring Sajaya’s advanced diagnostic capabilities, specialised clinics, and personalised care closer to communities throughout Saudi Arabia, addressing the need for improved access to superior healthcare services, particularly in underserved areas. This expansion strategy is not just about geographical reach but also aims to provide diverse medical services within each new branch,” Dr. AlDosari commented.
Creating healthier and vibrant society
Sajaya is looking to proactively engage with local communities through health education initiatives, disease awareness campaigns, and community outreach programmes. This proactive approach ensures that the benefits of Sajaya’s services reach beyond individual patients to improve the overall health and well-being of the communities it serves. The goal is crystal clear here: to become a central force in Saudi Arabia’s healthcare infrastructure, driving innovation and improving health outcomes across the Kingdom.
Sajaya’s commitment to excellence has been recognised through prestigious awards, including the Global Business Outlook Award for “Most Innovative Specialised Healthcare Services Provider – Saudi Arabia 2024,” validating its dedication to integrating cutting-edge technology with patient-centred care, reinforcing the group’s position as a leader in Kingdom’s healthcare sector.
“The company also holds CAP accreditation, signifying its adherence to the highest international standards for laboratory quality and precision. This accreditation underscores Sajaya’s commitment to accuracy, reliability, and patient safety within its diagnostic services. Additionally, CBAHI accreditation affirms our commitment to providing trustworthy, high-quality care, ensuring patient safety and satisfaction,” Dr. AlDosari noted.
Sajaya stands resolutely committed to revolutionising healthcare in Saudi Arabia, placing patient care at the heart of its mission. Through innovative solutions and a relentless pursuit of excellence, Sajaya is elevating the standards of healthcare services, ensuring that every patient receives the best possible care.
“As we look to the future, our vision remains clear: to create a healthier, more vibrant society where cutting-edge healthcare is accessible to all. Together, we are not just transforming healthcare; we are setting a new precedent for wellness and quality of life in our communities—empowering every individual to thrive,” Dr. AlDosari concluded.