Grace Hill, a leading provider of technology-enabled performance solutions for the real estate industry, has announced a new partnership with the International WELL Building Institute (IWBI), the global authority for advancing health in buildings, organizations, and communities and the organization behind the globally adopted WELL Building Standard.
Through this partnership, Grace Hill’s KingsleySurveys will capture occupant feedback and help organizations improve occupant experiences, well-being, and building performance while supporting the expectations of “WELL Certified” buildings pursuing certification and recertification.
As demand grows for healthier, higher-performing, and more sustainable buildings, organizations increasingly view occupant experience as a core driver of performance, retention, and long-term asset value. This collaboration brings a trusted, scalable survey solution into the WELL building ecosystem, helping organizations better measure, validate, and improve the human experience within their spaces.
“Understanding how people experience a building is critical, not just for earning certifications, but for driving what matters most: occupant well-being, NOI, and long-term asset value. By aligning Grace Hill Occupant Surveys with WELL, we help organizations turn occupant feedback into measurable progress,” said Kendall Pretzer, Chief Strategy Officer of Grace Hill.
The “WELL Building Standard” provides a comprehensive, evidence-based framework to advance health, well-being, and performance across buildings and organizations. By incorporating WELL requirements into Grace Hill’s KingsleySurveys, ESG and building certification programs simplify the path to certification by measuring occupant experience and satisfaction, apart from supporting certification and recertification efforts, advancing ESG and social sustainability goals, and benchmarking performance over time.
The collaboration expands the range of approved survey solutions available to organizations pursuing WELL certification and recertification. With Grace Hill’s KingsleySurveys now part of the WELL ecosystem, project teams gain access to additional tools for capturing occupant feedback, benchmarking experience for the long term, and supporting continuous improvement across buildings and portfolios.
“Occupant experience is an important indicator of building performance. By adding Grace Hill’s KingsleySurveys as an approved survey provider, we are expanding the resources available to organizations seeking scalable ways to capture occupant feedback and support healthier, higher-performing environments,” said Jessica Cooper, IWBI Chief Product Officer.