Vietnam’s private carrier Bamboo Airways has partnered with IBS Software to accelarate its passenger service system (PSS) along with its fast-growing Bamboo Club loyalty program, as the air carrier continues to focus on pst Covid-19 recovery and enhancing the digital customer experience, according to media reports. The air carrier also targets to fly 40 aircraft and plans on expanding its services to the US, Europe along with enhancing digital customer experience.
David Friderici, Head of Aviation Passenger Solutions, IBS Software told the media, “A passenger service system is the backbone of an airline, supporting all transactions between a carrier and its customers, and selecting the right partner is one of the single most critical decisions for any airline. We’re proud that Bamboo Airways recognised IBS Software as the ideal partner to support their operations and help them thrive in a competitive market.”
“We’re equally thrilled to extend our support to Bamboo Airways’ rapidly expanding loyalty programme, which is testament not only to the strength of our technology, but also the depth of our experience in working with airlines of all sizes and commitment to driving their success. Bamboo Airways is on an aggressive growth path and IBS Software is excited to be part of the journey”.
Since it started operating in 2019, Bamboo Airways has embraced IBS Software’s iFly Res, an omnichannel Software as a Service (SaaS) commerce platform. Bamboo Airways has also deployed iFly Res, one of the first New Distribution Capability (NDC) compliant PSS systems in the world which will help with passenger reservations, schedules and flight control, inventory control, fares and ticketing, and departure control.