Etihad Airways’ logistic unit, Etihad Cargo is planning to improve its services in the US, Europe, and Asia, according to media reports.
In order to do so, the carrier has partnered with ECS Group-which is the largest general sales and support services group in the world.
Etihad has signed a Cargo Service Provider (CSP) agreement with ECS Group’s subsidiaries Globe Air, UniversalGSA and ExpAir.
Etihad will collaborate with Globe Air to provide customer service, reservations, post-flight support, operations support, accounting and billing support services in the United States, United Kingdom, Germany, Netherlands, Singapore, Indonesia, and Malaysia. Etihad Cargo will itself lead sales activities in those territories through its own commercial organisation.
Similarly, the agreements will also cover sales services in Canada, Belgium, Switzerland, Austria, the Czech Republic, Slovakia, and the Nordics, as well as Los Angeles and the offline Etihad stations in the United States.
Abdulla Shadid, managing director Cargo, and Logistics Services at Etihad Aviation Group told the media “We are delighted to be working with ECS Group as a strategic partner to fulfil a key pillar of our all-encompassing commercial transformation. This milestone comes following an extensive 10-month evaluation process to source like-minded partners who share our vision for digital cargo transformation using data-driven market insights and deep customer knowledge. ECS Group’s ability to deliver cost-effective sales operations through bundling multiple jurisdictions and maximising economies of scale was a key factor in their award.”
Earlier this year, Etihad cargo also signed an agreement with Dubai’s dnata. According to the agreement, dnata will provide warehouse and cargo handling services across Etihad Cargo’s global network.